2025
Terms & Conditions
Last updated: December, 2024
Please read these terms and conditions carefully before using our services.
Interpretations and Definitions
Interpretations
The terms used in this document where the initial letter is capitalised are defined below. These definitions apply whether they appear in singular or plural form.
Definitions
For the purpose of these Terms and Conditions:
Affiliate: An entity that controls, is controlled by, or is under common control with a party. "Control" refers to ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
Account: A unique account created for you to access our services.
Country: Refers to the United Kingdom.
Company: Refers to Summit CRM, trading as Trident Design and Print Ltd, Agency CRM, located at The Silk Warehouse, Druid Street, Hinckley Leicestershire LE10 1QH
Device: Any device capable of accessing our services, such as a computer, mobile phone, or tablet.
Service: Refers to all solutions offered by Agency CRM, including but not limited to marketing automation, CRM tools, and subscription-based services accessible via our website or other platforms.
Subscription: Access to services provided on a recurring payment basis.
Terms and Conditions (Terms): These terms that constitute the agreement between you and the company regarding service usage.
Third-party Social Media Service: Any external content or services integrated with Agency CRM tools.
Website: Refers to https://summit.wearetrident.co.uk/.
You: The individual or entity accessing the services.
Acknowledgement
These Terms and Conditions govern your use of Agency CRM services and establish the agreement between you and the company. By accessing or using our services, you agree to comply with these terms. If you disagree with any part of these terms, you must not access the services.
Your use of Agency CRM services is also subject to our Privacy Policy, which outlines how we collect and manage your personal information.
Subscriptions
Subscription Period
Services may require a paid subscription. You will be billed in advance on a recurring basis (monthly, annually, or otherwise, depending on your selected plan). Unless cancelled, subscriptions automatically renew under the same terms at the end of each billing period.
Cancellation Policy
You may cancel your subscription renewal through your account settings or by contacting us directly. No refunds will be issued for the current subscription period, and access will continue until the billing cycle ends.
Fee Changes
Subscription fees may change at the discretion of the company. You will be notified of any fee changes with sufficient time to cancel your subscription if needed.
Billing
You agree to provide accurate billing information and maintain valid payment methods. Failure to maintain up-to-date billing details may result in suspension of services.
Refund Policy
Fees for subscriptions are generally non-refundable, except where required by law. Refund requests are assessed on a case-by-case basis.
User Accounts
Creating an account requires accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials. Notify Agency CRM immediately of any unauthorised access.
Prohibited Usage
Sending spam or unauthorised communications via Agency CRM tools. Misusing email and communication features for non-compliant marketing activities. Violations may result in account termination or suspension.
Free Trials
Agency CRM may offer free trials. Free trials are time-limited and may require billing details upon registration. Unless cancelled, the trial transitions into a paid subscription at the end of the trial period.
Limitation of Liability
The company’s total liability for any claim is limited to the amount paid by you during the past 12 months. The company is not liable for indirect or consequential damages arising from service use.
Governing Law
These terms are governed by the laws of the United Kingdom.
Amendments to Terms
The company may revise these Terms and Conditions at its sole discretion. Users will be notified of significant changes.
Contact Information
If you have any questions about these Terms, contact us at:
Email: [email protected]
Phone: 01455 557766
Mail: The Silk Warehouse, Druid Street, Hinckley Leicestershire LE10 1QH
Summit CRM brings you an all-in-one platform to manage, grow, and optimise your business. From lead generation to client retention, we streamline every step so you can focus on what matters most.
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